Accessibility

Last updated: 13 September 2026

Our commitment

We want anyone to be able to use this website and to get care from us, whatever their disability or condition. As a service provider we have a duty under the Equality Act 2010 to make reasonable adjustments, and we take that seriously. If something here does not work for you, we would rather hear about it than have you give up.

The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA. That is the standard recognised for public sector websites in the UK. It does not apply to a private practice as a matter of law, but it is the right benchmark and it is what we measure ourselves against.

We have not yet had this site independently audited, so we cannot claim full conformance. What follows is an honest account of where we are.

What should work

• The site can be used at any screen size, including on a phone
• Text can be resized or zoomed in your browser without content being lost
• Images that carry meaning have text alternatives
• Our videos and maps do not load until you choose to load them, so the page stays light and nothing plays unexpectedly
• Form fields have visible labels, and the labels are linked to their fields so a screen reader announces them correctly

Known problems

We are aware of the following, and are working on them:

• The site has no skip-to-content link, so keyboard users have to tab through the navigation on every page
• We have not completed a full keyboard-only and screen reader test of the appointment booking form
• Some colour combinations may not meet the contrast ratio WCAG asks for, and we have not checked every one
• Our inspection report is a PDF published by Healthcare Inspectorate Wales. It is their document and we cannot change how it is built. If you need that information in another format, ask us and we will read it to you or provide it another way
• Maps and videos are provided by Google and YouTube once you choose to load them, and we do not control their accessibility
• Our virtual assistant, Iris, is text only. It is never the only way to reach us, and you can always phone, text or email instead

Asking us for an adjustment

You do not have to explain your diagnosis to ask for help. Tell us what would make things easier and we will do what we reasonably can. For example, we can:

• send letters and results in large print, or read them to you over the phone
• communicate by text or email rather than by phone, or the other way round
• allow extra time at your appointment
• welcome a family member, carer, interpreter or assistance dog with you
• take your booking over the phone if this form is difficult for you to use

Please tell us before your visit if you can, so we can have it ready. If you want to know about access at a particular clinic, including parking, steps and lifts, call or text us on 07979 825075 and we will tell you exactly what to expect at that site.

Telling us about a problem

If you find something on this website you cannot use, email [email protected] or call or text 07979 825075. Please tell us the page and what happened. We will reply and tell you what we are going to do about it.

If you are unhappy with how we respond, our complaints policy explains how to take it further. You can also contact the Equality Advisory and Support Service, which advises people on the Equality Act, on 0808 800 0082.